De ce nu mai primesc date despre piața live?

If you are subscribed to real-time market data but are only receiving delayed data, this may be due to one of the following reasons:
You may be logged in on another device, either with your live account or paper account. Please log out from the other device and check whether the live data is restored.
Your account equity may have fallen below the minimum requirement to maintain real-time market data subscriptions. The minimum equity requirements are generally: USD 250, or non-USD equivalent.
The account must also have sufficient equity to cover the applicable market data subscription fees. If there is insufficient equity to pay for all subscriptions, some or all subscriptions may be terminated.
Your market data questionnaire may be outdated or incomplete. In that case, real-time market data may be suspended until the questionnaire is updated.
If you do not log into TWS for 60 days, your active market data and research subscriptions may be placed on the termination list. You can avoid termination by logging into TWS before the termination date or by selecting Continue Subscriptions from the Market Data and Research pages in Client Portal.
If none of the above applies, you can try refreshing the market data connection in TWS by pressing Ctrl + Alt + F on Windows, or Ctrl + Option + F on Mac.
If the issue persists, please contact MEXEM Support for further assistance.