You can update your mailing or residential address directly through Client Portal.
Log in to Client Portal, click the User menu in the top-right corner and select Settings. From there, go to Account Profile. In the Profile section, click the Edit pencil icon next to the profile you want to update, then select Profile. Update the relevant address fields and click Continue to move through the required screens. Once the changes have been entered, review the information and submit the update.
Depending on the type of change and the verification required, you may be asked to complete two-factor authentication or to enter a confirmation number sent to your registered email address. If a confirmation number is requested, enter the code received by email. If needed, you may request a new confirmation number from the same screen.
For residential address changes, proof of address may be required. If requested, please upload a valid document showing your name and current residential address, such as a recent utility bill, bank statement or other accepted proof of residence.
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